Ordering and T&C's
Ordering and terms & conditions
How to order:
There are the following options for buying from Sister Organics, explained below;
- Standard style from the collection in a set dress size
- Customised size or style
- bespoke/ original dress/garments
Standard style and set dress size
Standard style and sizes are still individually made to order - as a small business I do not have the means to hold stock on styles and sizes.
Please allow 3-6 weeks (2-4 weeks for tops) for me to make your order, this may be longer during busy periods. if you require a more accurate delivery date, please get in touch before you order.
When I receive your order I will make the item in the standard size selected.
Please use a tape measure to compare your measurements to the size chart below (also shown on the listing). Dress sizes vary depending on the brand, please take the time to check your size.
If you are between sizes, it’s best to go bigger and have the dress altered if necessary.
Standard size chart:
Some tips for measuring:
We want your dress to be comfortable, so don't pull the tape measure too tight. Sometimes it's easier for someone else to get the tape measure in the right place, so ask a friend to help.
Bust: Place the tape measure under your arms, over your shoulder blades and across the fullest part of your bust. Remember to breathe out first.
Waist: Measure around your natural waist. You can find it by bending to the side.
Hips: Measure around the fullest part of your bottom at the top of the leg, as a guide, it’s about 20cm/8 inches below your natural waist. When working out which size to order, always measure your natural waist. All dresses are designed to fit the natural waist unless otherwise stated.
If the standard size item needs altering to fit perfectly, you can choose to have the alterations done by a local dressmaker/ alterations tailor or me.
I charge extra for alterations and strongly suggest they be done in person.
The cost of alterations depends on the style and the type of alteration. As a guide to the prices I charge, an approximate price for shortening a dress or a sleeve: £20-£50, depending on the style, taking a dress bodice in £30-£100 depending on the style of the dress.
Please get in touch if you would like to visit my studio (in Devon) to try on a style. I do not keep stock of sizes, I usually keep samples in a UK size 10/12. I occasionally arrange to send samples to customers to try (with a deposit paid and postage paid by the customer)
If you don’t fit into the standard sizes on the size chart, I can cut the dress to your size.
Customised sizes are typically +£25. Bust, Waist and Hip measurements must be provided, along with any other measurements required for a particular style - please get in touch or I will contact you for further info when I receive your order. Most items can be made longer or shorter, to suit your height. Additional lengths will be charged extra according to the amount added to the hem length.
Please note – Even when providing your measurements, peoples bodies vary and you should be willing to accept that an alteration may be required. Any alterations required will be charged separately.
Customised items are non-refundable. Unless I have taken your measurements, I am not responsible for incorrect fit due to incorrect measurements being provided.
Customised style (adaption of an existing style)
All styles are made to order and I regularly make changes to the standard dress styles for customers. For example, it may be possible to add short, three-quarter or long sleeves, change the shape of a neckline, add or reduce the length of a dress, top or sleeve. Please get in touch if you’d like to know if a customisation is possible and receive a quote. As a guide, a typical price for adding a sleeve to a dress is £25-£60, lengthening a dress is approx. £25-£150 (price depending on the fabrics and length).
Each year I make a few bespoke dresses. The dress is designed and made to the specification of the customer and made to measure. The customer must be available to come for fittings. Please get in touch for further info.
Bespoke wedding dress prices start from £600. depending on the style and fabrics etc.
All bespoke dresses are non-refundable.
I do not make direct copies of other peoples designs and only work with organic/sustainable/natural fabrics/recycled dresses.
Please get in touch if you are interested in a re-cycled/ up-cycled wedding dress as this is something I am interested in collaborating on.
Occasionally I sell samples – which are usually original versions of the dress - it has probably been worn for a photoshoot/ show or tried on by customers. Possibly altered/ washed or dry-cleaned. It will still be in a good condition, clean and well-made.
I am happy to repair any Sister Organics dresses/ items. Whether it is chargeable or not depends on the damage – please email for further info.
Get in touch
Any questions please complete the 'contact' page above and I will get back to you.
I don’t have my phone number online, please use the contact form in the first instance and request I call you back.
How to Order & Terms and Conditions;
By ordering on this site or making a payment, you are agreeing to the following conditions automatically. Therefore I recommend that you read through the terms and conditions before you make a purchase
The easiest way to order a standard style and set size is through the website, you can order here or via my Etsy shop.
Select the style and size you want and pay online. I accept payments online via PayPal, you don’t need a paypal account, just select to pay by paypal then click pay by card on the next page.
For alternative methods of payment, please use the contact page to get in touch.
I require payment in full at time of order.
For customised styles please get in touch.
All orders for dresses, tops and skirts ordered online in set sizes are made-to-order in the sizes listed.
These are not customised according to your measurements. Therefore they might require some alterations to fit perfectly. I am not responsible for inaccurate size ordering, or a size not fitting due to a customer’s size changing.
Alterations are not included in the price.
If you have chosen a customised item, it will be made according to the agreed specification and non-refundable. Please note, any alterations required will be charged separately. If the measurements have been taken incorrectly by someone else, I am not liable to make any alterations / changes to the item. Unless you have visited me to be measured, I am not responsible for incorrect fit due to incorrect measurements being provided.
For customised and bespoke items - If your measurements change I am not liable to make adjustments free of charge and additional alteration fees will be incurred.
All items are made to order. The approximate make time for orders are;
Dresses and skirts: 3-6 weeks
Tops: 2-4 weeks
Customised items: +2 weeks to above
Sometimes I offer casual dresses and other items which have a shorter make time indicated on the listing.
All orders will be sent by Royal Mail and included at the checkout/ on the invoice. If you would like me to use a courier, there will be an additional fee. Please get in touch for a quote.
If you have not received you order, please contact me as soon as possible. I am not responsible for any non-delivered items or items lost during the shipment but may be able to help trace the order.
Refunds & Returns
For online orders in standard style, set sizes, the customer is entitled to a full refund. The customer must inform me within 7 days from the date they have received the item. Refunds are not possible after 7 days from receipt of the item. The customer is responsible for the return postage costs and making sure the item is sent back tracked with insurance (royal mail special delivery is recommended). I do not refund postage costs. Please note, the item must be unworn, undamaged and in the same condition it was sent. If the returned item is lost in transit, I am not responsible for refunding any items lost in transit.
I reserve the right to refuse to refund an item which has been damaged or marked.
Please note, I do not offer refunds or exchanges on customised and bespoke items.
I reserve the right to refuse an order. If I am unable to fulfil an order due to shortages or unavailability in fabrics or unable to make it in the time scale I will offer an alternative or a full refund.
I reserve the right to alter these Terms and Conditions or the content, information and prices on this website at any time.